We have a 30-day return policy. If 30 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange. For any returns within 30 days, customer is responsible for paying return shipping and a restocking fee equal to the amount of the original outbound shipping and handling.
To be eligible for a return, we require a receipt or proof of purchase; and your item must be in the original packaging, unused, and in the same condition that you received it.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, damaged, or missing parts for reasons not due to our error are not eligible for return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether the return is approved or rejected.
If your return is approved, we will process your return within a week of receiving the returned product and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
Please allow up to four weeks for your credit to be posted due to shipping and processing times. If you haven’t received a refund after four weeks, please first check with your bank. There is often a lag time before the refund is posted. Then contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and there is still no sign of your refund, please contact us at firstname.lastname@example.org.
Only regular inventory items are eligible for a refund. Clearance items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 2975 39th St. S.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will be notified of your return.
To return your product, please mail it to:
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you will vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We have no way of guaranteeing that we will receive your returned item.