Frequently Asked Questions

Please allow approximately 2-3 business days for your order to ship. Orders are processed on a first-come-first-served basis. 

We recommend attaching a 2" by 8" ledger board spanning at least 4 existing studs for both the top and bottom brackets. The ledger board and hardware to mount the ledger board can be found at any local hardware store. We would recommend using 4" lag screws to attach the ledger board to studs. Once the ledger board is placed on the wall, the wall brackets can be placed directly onto the ledger board with the hardware that we provide. 

Yes, you can mount a rack to concrete, but we do recommend you hire a professional. Many customers have used wedge anchors or shield anchors. Those who used Tapcons (eight or ten 5/16" x 3" screws) have been happy with the ease of use and lasting sturdiness. If installed correctly, mounting to concrete can be stronger than mounting to wooden studs (our standard installation). We do include lag screws for mounting the rack to wooden studs (with or without drywall). Your installer will need to supply their own anchors. 

For sloped floors, we'd recommend using something like our Leveling Foot Plug. Essentially, you'll go through your installation normally, making sure that the wall brackets are level on the wall. Then you’ll attach the plug to the bottom of the upright that's not on the ground.  

We have had customers install outdoors in the past! Please note that overtime the equipment may rust, specifically the inside of the uprights which are not powder coated. Our recommendation is to install indoors, but it is possible to install outdoors if you wish! 

We do not have an installation team. In lieu of one of us showing up on your doorstep, we do have some helpful installation videos that you can find here: Instruction Manuals

Also, we're just a phone call away at (701) 566-0452.

If you do not feel comfortable installing one of our racks on your own, we work with a group of professional assemblers and installers. You can find a professional in your area by doing a zip code search here: ACE Handyman Services

All of our Profile® Series racks function with the same wall mount and shock systems, and they have a 'profile' of less than four inches. Made in the USA.

Both the Profile® ONE and Profile® PRO Racks are extremely sturdy with 11-gauge steel squat rack uprights and strong powder coat. Learn More.

 

	ONE Rack	PRO Rack
Uprights	2x3" tubing	3x3" tubing
Rack Height	73" or 89"	73", 89", or 95"
Colors	Black	9 Options
73" Rack Capacity	500lb	600lb
90" or 96" Rack Capacity	1000lb	1000lb+

Below are the standard measurements required. Measurements with a pull-up bar include the Pull-Up, Multi-Grip, and Kipping Bar.

Ceiling not high enough? Studs not evenly spaced? We might have a fix! Email us at sales@prxperformance.com for details.

	Uprights Height	Ceiling Height
Profile Squat Rack	73"	91"
Profile Squat Rack w/ Pull-Up Bar	89"	107"
Profile PRO Squat Rack	73"	91"
Profile PRO Squat Rack w/ Pull-Up Bar	89"	107"
Profile PRO Squat Rack w/ Pull-Up Bar (Tall)	95"	113"

We build the PRO Racks with industry standard 3x3" 11-gauge steel tubing. The accessory holes on the front face are 1” for adjustable J-cups and PRO Spotter Arms. The accessory holes on the sides and upper and lower portions of the rack are 5/8”.

The Profile Racks are constructed with 2x3" 11 gauge, steel tubing. All holes on the uprights are 5/8". These are the typical sizes used by other manufacturers.

Because of the wide variability in designs and brands, we cannot guarantee other manufacturers’ accessories are compatible with our rack. However, our standard sizes have allowed other customers to make it work.

We've recently updated our Profile® PRO uprights, so Version 1 is what we've been selling for a number of years. It's a 3x3 upright, 1" hole diameter and 2" hole spacing. We will no longer be manufacturing this version. The new uprights we've updated to have the same 3x3 tubing and laser engraving, but also offers West Side spacing and 5/8" hole sizing.  You can read more here about the new uprights.

Our pre-built equipment packages are completely customizable once you are in your cart. Go ahead and add the entire package to your cart, from there you will be able to add or remove any items you'd like! 

PRx Performance has partnered with Bread to offer our customers a quick and easy way to apply for financing. With Bread, you can purchase the home gym you need today and pay for it over time.

How does it work?

Once you reach check out, select Bread as your payment option. Simply provide the requested basic information to see if you qualify for financing. The process is fast - you can know whether you qualify within minutes! Pre-qualification does not affect your credit score and all of your data is securely handled. If you are offered loan terms that are satisfactory to you, you can complete your purchase. 

After purchase, you will receive an order confirmation via email from PRx Performance. When your loan starts, Bread will contact you directly to coordinate payments.

Click here to see if you prequalify!

For more in-depth information as to how Bread works, check out their FAQs here.

Another financing option available to you when you shop with PRx Performance is PayPal Credit, a reusable credit line. 

How does it work?

Once you reach check out on our site, select PayPal as your payment option. This takes you to the PayPal payment portal, where you'll be prompted to log in to your PayPal account. Once logged in, you will have the option to either Pay Now or Pay with PayPal Credit. If you select PayPal Credit, you will go through a quick pre-approval process. If approved, you can proceed to with PayPal Credit.

To learn more, see PayPal Credit's more detailed explanation here.

We offer an ongoing 6% discount for Military Members and First Responders. You can receive your code by clicking on the button below the "Checkout" icon in your cart and verifying your service. Once you receive your code, please enter it in the discount code box on the final checkout screen. 

It typically takes us 1-3 business days to process an order in our warehouse...unless we're experiencing peak volumes (Black Friday, Christmas, Shark Tank, etc.)

We ship our orders via Fed Ex Ground. Transit usually takes 3-5 business days.

Yes. We send out a shipping confirmation email with a link to your tracking information the day your order ships from our facility.

FedEx sometimes splits the orders up, but it looks like all your boxes have been delivered. You can click on your tracking number, scroll down, and click on the tab 'Multi-piece Shipment'. Once you click on that, it will show all of your tracking numbers and packages associated with your order, which ones were delivered, and which ones are still on the way.

Currently, we do not offer international shipping.

We have a 30-day return policy. If 30 days have gone by since your purchase was delivered, unfortunately we are unable to offer you a return or refund. For any returns within 30 days, the customer is responsible for paying return shipping and a 10% restocking fee equal to the amount of the original item cost. If you decide to return a product, we will send you a FedEx return label. The cost of the return label would be deducted from your final refund. We will process your return within a week of receiving the returned product. If accepted, a credit will automatically be applied to your credit card or original method of payment. 

For more details, feel free to check out our Return Policy page on our website: https://prxperformance.com/pages/return-policy