Frequently Asked Questions

High Order Volume

Current Shipping Status

Installation

What if my studs are not 16” or 24” apart?

Can I mount a rack to concrete?

What if I have a sloped floor?

Can you install the equipment outdoors?

PRx Racks: All the Details

What is the difference between the ONE and PRO Racks?

How tall do my ceilings have to be?

Are the PRx Racks compatible with other manufacturers' accessories?

Do you offer installation services?

What is the difference between a Profile® PRO Rack and a Profile® PRO Rack V1?

What if I don’t want everything that is included in an equipment package?

Financing

Bread

PayPal Credit

Do you offer a military or first responder discount?

Order Status and Shipping Notifications

How long does it take to ship?

How long for delivery?

Will I get notified when my order ships?

My FedEx tracking number says delivered, but I don't have all my boxes?

Do you ship internationally?

What is your return policy?