Shipping & Return Policy

Shipping

Shipping Policy

Please allow 2-3 business days for your order to ship. Orders are processed on a first-come-first-served basis.

We ship our orders via Fed Ex Ground. Transit usually takes 3-5 business days. During the holiday season, please allow 7-10 business days. You will receive a shipping confirmation email with a link to your tracking information the day your order ships from our facility.

Cancellation Policy

We strive to ship orders in 1-3 business days. If a cancellation request is received before your order has been processed, we are able to cancel the order. If an order has been processed, we are unable to cancel it and our standard Return Policy applies. If you wish for us to reroute the packages back to our warehouse, a minimum base fee of $17 per package will be charged for the return shipping costs, along with the standard 10% restocking fee. Original shipping costs are non-refundable.

In the event that FedEx is unable to reroute all of your  packages, the shipping cost to return a package will be the standard cost of the shipping label provided by PRx Performance.

Undeliverable Shipments

Any order that is deemed undeliverable will be returned to the shipper. Refunds for undeliverable shipments will be processed after 30 days if customer fails to respond to calls and emails to set up a delivery time.

Customers that do contact us within 30 days to schedule delivery will be responsible to pay new shipping costs as well as previous return shipping costs before product reships.

After 30 days returned shipments will be refunded less return shipping fees and storage fees if applicable.

Returns & Refunds

Returns

We have a 30-day return policy. If 30 days have gone by since your purchase was delivered, unfortunately we are unable to offer you a refund or exchange. For any returns within 30 days, customer is responsible for paying return shipping and a 10% restocking fee.

To be eligible for a return, we require a receipt or proof of purchase; and your item must be in the original packaging, unused, and in the same condition that you received it.

There are certain situations where only partial refunds are granted (if applicable).

Any item not in its original condition, damaged, or missing parts for reasons not due to our error are not eligible for return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether the return is approved or rejected.

If your return is approved, we will process your return within a week of receiving the returned product and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

Please allow up to four weeks for your credit to be posted due to shipping and processing times. If you haven’t received a refund after four weeks, please first check with your bank. There is often a lag time before the refund is posted.

Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and there is still no sign of your refund, please contact us at sales@prxperformance.com.

Clearance items

Only regular inventory items are eligible for a refund. Clearance items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@prxperformance.com and send your item to:

4171 24th Ave N.

Fargo, North Dakota 58102

Shipping

To return your product, please mail it to:

4171 24th Ave N.

Fargo, North Dakota 58102

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you will vary. If shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.