Frequently Asked Questions

  • PRx Racks and Products

    • Product Availability
      • As long as there's steel, we'll continue to produce our Profile® Racks, Folding Bench, and Storage Systems. We've also been working very closely with our barbell manufacturer and they've assured us they'll do everything they can to help us keep up with demand.

        As for other ancillary products – these are items that we do not produce ourselves and are at the mercy of the market. We’re working around the clock to maintain our inventory as much as possible. Nothing could have prepared us for the order volume we’re experiencing, but we 100% want to be the savior of your sanity (aka GAINZ)!

    • PRO vs. Profile
      • All of our racks function with the same wall mounts and shock systems, and have a 'profile' of less than four inches.

        Both the Profile and PRO Racks are extremely sturdy with 11-gauge steel squat rack uprights.

        Profile Rack PRO Rack
        Uprights 2x3" tubing 3x3" tubing
        Rack Height 73"
        90"
        73"
        90"
        96"
        Colors Black 10 Options
        Capacity
        No Pull-Up Bar
        500 lbs 600 lbs
        Capacity
        With Pull-Up Bar
        1000 lbs 1000+ lbs
    • How tall do my ceilings need to be?
      • Below are the standard measurements required. Measurements with a pull-up bar include the Pull-Up, Multi-Grip, and Kipping Bar.

        Ceiling not high enough? Studs not evenly spaced? We might have a fix! Email us at sales@prxperformance.com for details.



        Uprights Height Ceiling Height
        Profile Squat Rack 73" 91"
        Profile Squat Rack w/ Pull-Up Bar 90" 108"
        Profile PRO Squat Rack 73" 91"
        Profile PRO Squat Rack w/ Pull-Up Bar 90" 108"
        Profile PRO Squat Rack w/ Pull-Up Bar (Tall) 96" 114"
    • Are the PRx Racks compatible with other manufactures' accessories?
      • We build the PRO Racks with industry standard 3x3" 11-gauge steel tubing. The accessory holes on the front face are 1” for adjustable J-cups and PRO Spotter Arms. The accessory holes on the sides and upper and lower portions of the rack are 5/8”.

        The Profile Racks are constructed with 2x3" 11 gauge, steel tubing. All holes on the uprights are 5/8". These are the typical sizes used by other manufacturers.

        Because of the wide variability in designs and brands, we cannot guarantee other manufacturers’ accessories are compatible with our rack. However, our standard sizes have allowed other customers to make it work.

    • Do you offer installation services?
      • We do not have an installation team. In lieu of one of us showing up on your doorstep, we do have some helpful installation videos that you can find here: Instruction Manuals

        Also, we're just a phone call away at (701)566-0452

        If you do not feel comfortable installing one of our racks on your own, we work with a group of professional assemblers and installers. You can find a professional in your area by doing a zip code search here: United Assemblers Network

  • Shipping Order and Information

    • Current Shipping Status
      • Please allow approximately 2-3 business days for your order to ship. Orders are processed on a first-come-first-served basis. Due to the unprecedented number of orders, we are unable to guarantee shipping times.

    • How long does it take to ship my order?
      • It typically takes us 2-3 business days to process an order in our warehouse...unless we're experiencing peak volumes (Black Friday, Christmas, Shark Tank, etc.)

    • Will I get notified when my order ships?
      • Yes. We send out a shipping confirmation email with a link to your tracking information the day your order ships from our facility.

    • My FedEx notification says delivered, but I don't have all my boxes
      • FedEx sometimes splits the orders up, but it looks like all your boxes have been delivered. You can click on your tracking number, scroll down, and click on the tab 'Multi-piece Shipment'. Once you click on that, it will show all of your tracking numbers and packages associated with your order, which ones were delivered, and which ones are still on the way.

  • Financing

    • Bread
      • PRx Performance has partnered with Bread to offer our customers a quick and easy way to apply for financing. With Bread, you can purchase the home gym you need today and pay for it over time.

        How does it work?

        Once you reach check out, select Bread as your payment option. Simply provide the requested basic information to see if you qualify for financing. The process is fast - you can know whether you qualify within minutes! Pre-qualification does not affect your credit score and all of your data is securely handled. If you are offered loan terms that are satisfactory to you, you can complete your purchase.

        After purchase, you will receive an order confirmation via email from PRx Performance. When your loan starts, Bread will contact you directly to coordinate payments.

        For more in-depth information as to how Bread works, check out their FAQs here

    • PayPal Credit
      • Another financing option available to you when you shop with PRx Performance is PayPal Credit, a reusable credit line.

        How does it work?

        Once you reach check out on our site, select PayPal as your payment option. This takes you to the PayPal payment portal, where you'll be prompted to log in to your PayPal account. Once logged in, you will have the option to either Pay Now or Pay with PayPal Credit. If you select PayPal Credit, you will go through a quick pre-approval process. If approved, you can proceed to with PayPal Credit.

        To learn more, see PayPal Credit's more detailed explanation here

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