Ordered a pair of the 5lb PRx Vinyl Kettlebells. Both came damaged, as they were poorly packaged (two individually packaged kettlebells, wrap in nothing more than thin plastic, no foam/protection for handles, and the boxes were completely smashed). The top handles had chipped coating, so the underlying metal was exposed. I contacted PRX customer service, and they were quick to respond and attempted to resolve my issue. A second pair was sent out immediately by the PRX team; however, these were again packaged the exact same way. One of two were damage this time around. I again contacted customer service. They apologized, told me to keep all the kettlebells, and issued a full refund. I now have 4 5lb kettlebells and only one without damage. If there was a little more protection around the handles I think the whole thing would have been fine, but as they are shipped currently you're more than likely going to receive damaged kettlebells. I appreciate the support provided by the PRX team, and I enjoy their products; however, this experience has me purchasing kettlebells elsewhere.